
Problem with our products?
Check out our warranty policy first to see what you can do

BUILT
We personally test each unit that leaves our lab, but, sometimes, mistakes happen 🙁
Please check our Warranty Policy and contact us, we’ll do our best to either repair your unit or provide you a new one!
DIY Kits
We think you did your best with that DIY kit, but when mistakes happen, debugging can sometimes be hard and time-consuming.
For this reason, we’re dedicating the next section to help DIYers solve their problems with their kits. Here you’ll find the most common problems experienced by our customers (hoping your lies within one of these) together with tips and tricks on how to solve them. Of course, you can always contact us and we’ll try to debug you device with you!
Once the problem is found, you can of course ask for our repair service, otherwise, if you’re confident with repairing it by your own, contact us reporting your problem and we’ll be happy to give you the components’ codes so that you can proceed with your own repair, but please remember that we’re not responsible for any damage that you could bring to the product by choosing to repair it by your own.
Regardless of the problem you’re experiencing, before going into details, please try to:
• remove any flux residue with some isopropyl alcohol: flux is likely to cause shorts;
• reflow any solder joint that seems suspicious;
• double check switches, LEDs and ICs orientations;
• look for solder bridges;
Please also remember:
